Our protection of Human Rights

We embrace the responsibility of ensuring that human rights are upheld all along our value chain.

We are firmly committed to protecting human rights in every aspect of our business operations. We guide ourselves in this respect by the United Nations Universal Declaration of Human Rights and the UN's Guiding Principles on Business and Human Rights.

We embrace the commitment and responsibility of ensuring that human rights are upheld all along our value chain, which in turn encompasses all our stakeholders, particularly our suppliers, our business communities and, of course, our customers.

Our policy

These commitments are enshrined in the Group's Human Rights Policy, which was approved by our Board of Directors in 2016. This policy is not a starting point, as respect for human rights forms an inalienable part of Inditex's corporate culture; rather, it is more a compilation and update of the values already embodied in other documents such as our Code of Conduct and Responsible Practices, which sets down the values and principles by which our employees must guide their actions, and our Code of Conduct for Manufacturers and Suppliers, which lays out the rules of engagement with our supply chain.  

Human Rights PolicyPDF, 109Kb

The Policy is the cornerstone and first articulating prong of our human rights strategy. This strategy permeates the promotion of and respect for human rights in decision-making and value creation at the company. Accordingly, it meets the following criteria:

It is embedded within the business model.

  • It is open to continuous improvement.
  • It fosters and systematises open dialogue.
  • It implies training and internal engagement at every level of the organisation.
  • Its implementation is evaluated on the basis of quantifiable indicators.
Due diligence

The strategy's second articulating prong is due diligence, which enables us to identify the most significant impacts of our value creation on human rights and to establish the required safeguards. In 2016, we embarked on the process of reviewing and updating our due diligence processes, employing the best practices identified within and outside of the company in order to formulate a model that will apply right across the organisation.

Grievance mechanisms

The third and last articulating prong of this strategy consists of our grievance mechanisms, which strengthen the due diligence process by helping to identify and remedy negative human rights impacts, while reinforcing our stakeholder relations. The most important mechanism in place for presenting a grievance is the whistle-blowing channel managed by our Ethics Committee which can be used by any employee or third party with a legitimate vested interest. In parallel, we engage in constant dialogue with all of our stakeholders.