Our stores and online platforms are the beating heart of our business, working seamlessly together as integrated commerce platforms.

All Inditex stores are situated in high-profile commercial areas, including landmark buildings in the most celebrated shopping streets in the world. We invest in creating beautiful spaces that bring out the best of architectural form and function, with open lines and warm, welcoming interiors.

Each of our eight brands has a distinctive store aesthetic which is carried through to their online platforms. With the finest window furniture and lighting at their disposal, our talented creative and visual display teams take great care to express the personality of our brands and let the fashion speak for itself.

In this integrated model of stores and online, displays are regularly updated and layouts are meticulously recreated around the world, ensuring brand continuity no matter the location in order to offer an easy, agile and efficient experience.

Our stores are where our relationship with customers is forged

Everyday face-to-face interaction between our customers and store staff is all-important for our fashion decisions, helping us understand customer needs. The store is also central to our business:

  • Almost nine in ten of our employees work in stores
  • Most of our managers in head offices have had considerable in-store experience
  • All staff receive in-store training regardless of their role
Visible demonstration of sustainability

Our stores also serve as a visible demonstration of our commitment to sustainability. 92.7% are ‘eco-stores’, using at least 20% less energy and 40% less water than a conventional store – and we aim to make all of our stores eco-efficient by 2020. Currently, 100% of Inditex's stores in China are already eco-efficient and all Zara stores in the world are eco-efficient since the end of 2019, one year ahead of the original target.

We are renovating all our stores constructed before 2007 to reach eco-efficiency standards as part of a programme of permanent refurbishment, and many of our new flagship stores go much further, achieving certification for rigurous and respected sustainability standards. Besides, before 2025 all the energy used in our facilities (headquarters, logistics and stores) will be renewable.