Collect, reuse, recycle

Customers and employees can drop off their used clothing, footwear and accessories at points across a number of our main markets.

The best way to reduce waste is to reuse and recycle items instead of throwing them away. We hope our customers love our products, that they will wear and rewear them, repair what can repaired, and when they have finished with them pass them on for others to enjoy.

Reusing items without making any changes to them is the greenest option. But when a product comes to the end of its useful life, we look to make the most of any parts of it that we can or recycle it into something of the same or greater value. We want to make it as easy as possible for our customers to reuse and recycle. Teaming up with non-profit organisations, recycling companies, textile manufacturers and recycling technologists, we have launched the Closing the Loop project to prevent used textile items from ending up in landfills.

Customers and employees can drop off their used clothing, footwear and accessories at collection points in 562 stores in eight markets (Spain, Portugal, UK, Ireland, Netherlands, Denmark, China and Sweeden), as well as cities and offices across a number of our main markets. In other pilot projects, our online customers can send their old clothes back to us for processing by collection or return post.

The items collected are sorted for repair, resale or recycle

Collect reuse recycle II

The items collected are donated to non-profit partners, including Caritas, Red Cross, Oxfam and CEPF, and sorted for repair, resale or recycling; in the case of Caritas this provides jobs for people at risk of social exclusion. The funds raised in the sale of items are kept by our non-profit partners.

In our commitment to closed-loop sustainability, we are helping the best in the field develop and improve recycling technology – with the near objective of making new raw materials of equal or better quality than those collected, and creating a closed-loop production cycle. As part of this, we cooperate with Lenzing, the Austrian producer of the plant-based sustainable textile fibre TENCEL™ Lyocell, for the manufacture of premium textile raw materials from our textile waste.

We are also championing research into technology for the creation of new textiles from recycled garments together with Massachusetts Institute of Technology (MIT) and specific Spanish universities.

Reuse and recycle in our own operations

We also reuse and recycle in our own operations where we can, aiming to achieve our target of zero waste to landfills by 2020. For instance, in our stores we have a dedicated system for collecting clothes hangers and security tags so that they are reused, repaired or recycled. We managed to do this to 100% of our tags and hangers in the last year, accounting for 815 million and 87 million units respectively. We recently added fluorescent tubes, pallets and bags to our internal reuse systems too.

The cardboard boxes travelling between our distribution hubs and our stores also have a long life. They carry clothes to our stores and come back with clothes hangers and other materials, making the journey on average five times before they are recycled.

Some key data related to our reuse and recycling behaviour:
  • 16,847 tonnes of non-textile products recycled in the last year
  • 7,102 tonnes of garments, shoes and complements collected in our stores and offices
  • 100% of company waste sent for recycling or appropriate environmental management
  • 1,000 million security tags reused, repaired or recycled 
  • 101,8 million hangers recycled